000			03771cam a22003375i 4500
999			_c28421 _d28392
001			019187159
003			EG-ScBUE
005			20200812105652.0
008			181207t20192019caua f b 001 0 eng d
020			_z9781544328690 (pbk.)
040			_aStDuBDS _beng _erda _cStDuBDS _dUk _dEG-ScBUE
082	0	4	_a658.4056 _bCOO _222
100	1		_aCoombs, W. Timothy, _eauthor.
245	1	0	_aOngoing crisis communication : _bplanning, managing, and responding / _cW. Timothy Coombs, Texas A & M University.
250			_aFifth edition.
250			_aInternational student edition.
264		1	_aThousand Oaks, California : _bSAGE Publications, _c[2019]
264		4	_cc2019
300			_axvii, 235 pages : _billustration ; _c24 cm
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
500			_aPrevious edition: 2015.
504			_aIncludes bibliographical references and index.
505	0		_aPreface<br />Acknowledgments<br />Chapter 1. A Need for More Crisis Management Knowledge<br /> Crisis Management Defined<br /> The Initial Crisis Management Framework<br /> Outline of the Three-Stage Approach<br /> A More Advanced View: The Regenerative Model of Crisis<br /> Importance of Crisis Management<br /> Crisis Leadership: An Overlooked Resource<br /> Conclusion<br /> Discussion Questions<br />Chapter 2. Risk as the Foundation for Crisis Management and Crisis Communication<br /> Enterprise Risk Management<br /> Boyd’s OODA Loop<br /> Conclusion<br /> Discussion Questions<br />Chapter 3. The Crisis Mitigation Process: Building Crisis Resistant Organizations<br /> Observe: Finding Red Flags<br /> Orient: Collect the Information<br /> Orient: Analyze the Information<br /> Decide and Act: Take Preventive Action<br /> Evaluate the Effectiveness of the Threat Reduction<br /> Conclusion<br /> Discussion Questions<br />Chapter 4. Crisis Preparing: Part I<br /> Diagnosing Vulnerabilities<br /> Assessing Crisis Types<br /> Selecting and Training a Crisis Management Team<br /> Selecting and Training a Spokesperson<br /> Resilience: Training for All Employees<br /> Conclusion<br /> Discussion Questions<br />Chapter 5. Crisis Preparing: Part II<br /> Developing a Crisis Communication Plan<br /> Reviewing the Crisis Communication System<br /> Stakeholders and Preparation<br /> Conclusion<br /> Discussion Questions<br />Chapter 6. Recognizing Crises<br /> Selling the Crisis<br /> Crises and Information Needs<br /> Information Gathering<br /> Information Processing: The Known<br /> Information-Processing Problems<br /> Information-Processing Mechanisms<br /> Conclusion<br /> Discussion Questions<br />Chapter 7. Crisis Responding<br /> Form of the Crisis Response<br /> A Strategic Focus in Crisis Communication<br /> Content of the Crisis Response<br /> Crisis Response Strategies<br /> Follow-Up Communication<br /> Conclusion<br /> Discussion Questions<br />Chapter 8. Postcrisis Concerns<br /> Crisis Evaluation<br /> Knowledge Management: Organizational Memory and Learning<br /> Continuity of Actions<br /> Memorials and Shrines<br /> The Big Picture<br /> Conclusion<br /> Discussion Questions<br />Epilogue<br /> Musings: Taking an Evidence-Based Approach Seriously<br /> Musings: Simplicity, Complexity, and Effectiveness<br /> Musings: Time and Crises<br /> Conclusion<br /> Discussion Questions<br />Appendix: Possible Case Studies<br />References<br />Index<br />About the Author<br />
650		7	_aCrisis management. _2BUEsh
650		7	_aCommunication in management. _2BUEsh
653			_bCOMAME _cJuly2020
655			_vReading book _934232
942			_2ddc _cBB