000			02452cam a22003135a 4500
999			_c27287 _d27258
005			20201128024409.0
008			171026t2018 enka frb 001 0 eng d
020			_a9781138302747
040			_aDLC _beng _cDLC _dEG-ScBUE _dEG-ScBUE
082	0	4	_a302.35 _bBRO _222
100	1		_aBrown, Henry, _d1939-
245	1	0	_aPsychology, emotions and intuition in work relationships : _bthe head, heart and gut professionals / _cHenry Brown, Neil Dawson and Brenda McHugh ; consultants Peter Fonagy, Rohan de Silva.
250			_a1st. ed.
260			_aOxon ; _aNew York : _bRoutledge / Taylor & Francis, _cc.2018.
300			_axvii, 242 p. : _bill. ; _c24 cm.
504			_aIncludes bibliographical references and index.
520			_aPsychology, Emotion and Intuition in Work Relationships: The Head, Heart and Gut Professional highlights the increasing importance of human relations in professional life. In modern society, all those who work with or provide services to others are increasingly called upon to be not just technical experts, but also ‘head, heart and gut professionals’ – who can work and relate to others with their head, heart, and gut. The book explains and synthesises these elements in an accessible way, based on a sound theoretical perspective combined with practical guidance. The authors address how to manage client expectations; how to deal with risk, uncertainty and imperfection, as well as how to improve communication and interpersonal skills. Attention is also given to the central role of empathy and rapport in professional relationships, while recognising the need for proper professional boundaries. Psychology, Emotion and Intuition in Work Relationships will be a valuable guide for all modern practising and training professionals in a broad range of fields, including mental health, law, social and healthcare, teaching and academia, technology, financial and other services – indeed, for anyone who provides services and has working relationships of any kind.
650		7	_aConflict management. _2BUEsh
650		7	_aInterpersonal conflict. _2BUEsh _9822
650		7	_aInterpersonal relations. _2BUEsh
650		7	_aProfessional employees _xPsychology. _2BUEsh
651			_2BUEsh
653			_bBUSADM _bHHUUPPSS _cMarch2019
700	1		_aDawson, Neil, _d1950-
700	1		_aMcHugh, Brenda. _932022
700	1		_aFonagy, Peter, _econsultant.
700	1		_ade Silva, Rohan, _econsultant.
942			_2ddc