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_a658.812 _bB2493 |
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_c2463 _d2463 |
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| 100 | _aBarlow, Janelle, | ||
| 245 | 1 | 0 |
_aBranded customer service : _bthe new competitive edge / _cJanelle Barlow and Paul Stewart. |
| 250 | _a1st ed. | ||
| 260 |
_aSan Francisco, CA : _bBerrett-Koehler,2004 _c2004. |
||
| 300 |
_axii, 259 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. 243-2445) and index. | ||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aBusiness names. | |
| 650 | 0 | _aBrand name products. | |
| 700 | 1 |
_aStewart, Paul, _d1966- |
|
| 942 |
_cBB _k658.812B2493 |
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| 952 |
_3inv2010 _w2007-02-21 _p000001661 _r2012-04-02 _40 _00 _u3262 _bMAIN _m12 _10 _o658.812 BAR _d2021-02-07 _70 _cMAIN _yBB _s2012-03-25 _l10 _aMAIN |
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| 999 |
_c2463 _d2463 |
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