000 01378cam a22002774a 4500
001 13391901
005 20130226120013.0
008 031103s2004 maua b 001 0 eng
010 _a 2003024059
020 _a1591391342 (alk. paper)
020 _a9781591391340
082 0 0 _a658.4012
_222
_bKAP
100 1 _aKaplan, Robert S.
_932714
245 1 0 _aStrategy maps :
_bconverting intangible assets into tangible outcomes /
_cRobert S. Kaplan, David P. Norton.
260 _aBoston :
_bHarvard Business School Press,
_cc2004.
300 _axviii, 454 p. :
_bill. ;
_c24 cm.
504 _aIncludes bibliographical references and index.
505 0 _aStrategy maps -- Operations management processes -- Customer management processess --Innovation processes -- Regulatory and social processes -- Aligning intangible assets to enterprise strategy -- Human capital readiness -- Information capital readiness -- Organization capital readiness -- Customizing your strategy map to your strategy -- Planning the campaign -- Private-sector organizations -- Public-sector organizations -- Nonprofit organizations.
650 0 _aStrategic planning.
_932715
650 0 _aIntangible property
_xManagement.
_932716
650 0 _aHuman capital.
_97128
650 0 _aManagement.
_932717
653 _bBus
_cFebruary2013
700 1 _aNorton, David P.,
_d1941-
_932718
942 _2ddc
_cBB
999 _c17323
_d17295