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| 001 | 15745023 | ||
| 005 | 20100108083448.0 | ||
| 008 | 090520s2010 njua |r 001 0 eng | ||
| 010 | _a 2009018902 | ||
| 020 | _a9780135109311 | ||
| 020 | _a0135109310 | ||
| 035 | _a(OCoLC)ocn340961332 | ||
| 040 |
_aDLC _cDLC _dYDX _dYDXCP _dBWX _dDLC |
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| 050 | 0 | 0 |
_aHF5415.5 _b.H2897 2010 |
| 082 | 0 | 0 |
_a658.812 _222 _bHAR |
| 100 | 1 |
_aHarris, Elaine K. _912596 |
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| 245 | 1 | 0 |
_aCustomer Service : _bA Practical Approach / _cElaine K. Harris. |
| 250 | _a5th ed. | ||
| 260 |
_aUpper Saddle River, N.J. : _bPearson Prentice Hall, 2010 _cc2010. |
||
| 300 |
_axiv, 177 p. : _bill. ; _c26 cm. |
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| 500 | _aIncludes index. | ||
| 650 | 0 |
_aCustomer services. _912597 |
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| 650 | 0 |
_aCall centers _912595 |
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_aCustomer relations _912594 |
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