| 000 | 00928nac a22002051u 4500 | ||
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| 020 | _a0852975112 | ||
| 082 |
_a658.8 _bW3351 |
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| 090 |
_c1187 _d1187 |
||
| 100 | _aWatkins, Charley. | ||
| 245 |
_aMarketing, sales and customer service : _bunderstanding the theory and practice of selling through service / _cCharley Watkins. |
||
| 246 | _aMarketing, sales & customer service | ||
| 260 |
_aCanterbury : _bInstitute of Financial Services, _c1999. |
||
| 300 |
_ax, 348 p. ; _c25 cm. |
||
| 500 | _aCover title: Marketing, sales & customer service. | ||
| 650 |
_aFinancial services industry _xMarketing. |
||
| 650 |
_aFinancial services industry _xCustomer services. |
||
| 710 | _aInstitute of Financial Services (Great Britain) | ||
| 942 |
_cBB _k658.8W3351 |
||
| 952 |
_3inv2010 _w2006-08-27 _p000003305 _r2012-03-25 _40 _00 _u1698 _bMAIN _m5 _10 _o658.8 WAT _d2027-08-06 _70 _cMAIN _yBB _s2012-03-12 _l6 _aMAIN |
||
| 999 |
_c1187 _d1187 |
||