000 | 00893nac a22002171u 4500 | ||
---|---|---|---|
010 | _a2004063108 | ||
020 | _a0273683675 | ||
082 | 0 | 0 |
_a658 _bJ721 |
090 |
_c1081 _d1081 |
||
100 | _aJohnston, Robert. | ||
245 | 1 | 0 |
_aService operations management : _bimproving service delivery / _cRobert Johnston and Graham Clark. |
250 | _a2nd ed. | ||
260 |
_aHarlow, England ; _aNew York : _bFT/Prentice Hall,2005 _c2005. |
||
300 |
_axix, 496 p. : _bill. ; _c25 cm. |
||
504 | _aIncludes bibliographical references and index. | ||
650 | 0 |
_aService industries _xManagement. |
|
700 | 1 | _aClark, Graham. | |
942 |
_cBB _k658J721 |
||
952 |
_w2007-02-15 _p000001866 _r2010-04-01 _40 _00 _u3020 _bMAIN _m6 _10 _o658 JOH _d2015-02-07 _70 _cMAIN _yBB _s2010-03-03 _l2 _aMAIN |
||
952 |
_w2006-08-20 _p000003416 _r2006-08-20 _40 _00 _u1587 _bMAIN _10 _o658 JOH _d2020-08-06 _70 _cMAIN _yBB _aMAIN |
||
999 |
_c1081 _d1081 |