Image from Google Jackets

Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen.

By: Contributor(s): Material type: TextTextPublication details: New York : The Penguin Group, c.2010.Edition: 10th anniversary ed., [2nd ed.]Description: xxxiii, 311 p. : ill. ; 20 cmISBN:
  • 0143118447 (pbk.)
  • 9780143118442 (pbk.)
Subject(s): DDC classification:
  • 158.2 22 STO
Contents:
Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations.
Summary: From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.
Tags from this library: No tags from this library for this title. Log in to add tags.
Star ratings
    Average rating: 0.0 (0 votes)
Holdings
Item type Current library Collection Call number Vol info Status Date due Barcode Item holds
Book - Borrowing Book - Borrowing Central Library Lower Floor Baccah 158.2 STO (Browse shelf(Opens below)) 22696 Checked out 05/11/2020 000038892
Total holds: 0

"With a foreword by Roger Fisher"--Cover.

"Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover.

Originally published in the U.S.A. by Viking Penguin, 1999.

Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations.

From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.

There are no comments on this title.

to post a comment.

© BUE Library 2020