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Customer service : skills for success / Robert W. Lucas. by
  • Lucas, Robert W
Edition: 6th ed., International ed.
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Publication details: New York : McGraw Hill Education, 2015
Availability: Items available for loan: Central Library (1)Call number: 658.812 LUC.

Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by
  • Zeithaml, Valarie A
  • Bitner, Mary Jo
  • Gremler, Dwayne D
Edition: 6th ed., McGraw-Hill international ed.
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Publication details: New York : McGraw-Hill Higher Education, 2013
Availability: Items available for loan: Central Library (3)Call number: 658.8 ZEI, ... Items available for reference: Central Library: Not for loan (1)Call number: 658.8 ZEI.

Services marketing : integrating customer focus across the firm / Alan Wilson ... [et al.] by
  • Wilson, Alan M
Edition: 3rd European ed.
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Publication details: Berkshire : McGraw-Hill Higher Education, c.2016
Availability: Items available for loan: Central Library (1)Call number: 658.8 SER.

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