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		The world of customer service / Pattie Gibson. by Gibson-Odgers, Pattie Edition: 3rd ed. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Mason, Ohio : South-Western Cengage Learning, c.2012 Availability: Items available for loan: Central Library (1)Call number: 658.812 GIB. Log in to add tags Add to cart (remove)
		Quality out of control : standards for measuring architecture / edited by Allison Dutoit, Juliet Odgers and Adam Sharr. by Dutoit, Allison [editor.] Odgers, Juliet [editor.] Sharr, Adam [editor.] Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publisher: London ; New York : Routledge, 2010 Availability: Items available for loan: Central Library (1)Call number: 720.1 QUA. Log in to add tags Add to cart (remove)

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