Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.]
Material type: TextPublication details: New York, United States : McGraw-Hill, c.2012.Edition: 2nd edDescription: xviii, 244 p. : tables ; 24 cmISBN:- 9780071775304 (hbk. : alk. paper)
- 0071775307 (hbk. : alk. paper)
- 9780071771320 (pbk. : alk. paper)
- 0071771328 (pbk. : alk. paper)
- 9780071772204 (eISBN)
- 153.6 22 CRU
Item type | Current library | Collection | Call number | Vol info | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|---|---|
Book - Borrowing | Central Library Lower Floor | Baccah | 153.6 CRU (Browse shelf(Opens below)) | 20677 | Checked out | 20/11/2022 | 000037016 |
Index : p. 233-244.
Bibliography : p. 31.
What's a crucial conversation ? : and who cares ? -Mastering crucial conversations : the power of dialogue-Start with heart : how to stay focused on what you really want-Learn to look : how to notice when safety is at risk-Make it safe : how to make it safe to talk about almost anything-Master my stories : how to stay in dialogue when you're angry, scared, or hurt-State my path : how to speak persuasively, not abrasively-Explore others' paths : how to listen when others blow up or clam up-Move to action : how to turn crucial conversations into action and results -Yeah, but : advice for tough cases-Putting it all together : tools for preparing and learning.
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