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		Customer Service : A Practical Approach / Elaine K. Harris. by Harris, Elaine K Edition: 5th ed. Material type: Text; Literary form: Not fiction Publication details: Upper Saddle River, N.J. : Pearson Prentice Hall, 2010 c2010 Availability: Items available for loan: Central Library (1)Call number: 658.812 HAR. Log in to add tags Add to cart (remove)
		Customer Service : Skills for Success / Robert W. Lucas. by Lucas, Robert W Edition: 4th ed. Material type: Text; Literary form: Not fiction Publication details: Boston : McGraw-Hill, 2009 c2009 Online access: Publisher description Table of contents only Contributor biographical information Availability: Items available for loan: Central Library (1)Call number: 658.812 LUC. Log in to add tags Add to cart (remove)
		The call center handbook / [by Keith Dawson] by Dawson, Keith [author.] Edition: Fourth edition. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, NY ; Gilroy, CA : CMP Books, [2001]Copyright date: c2001 Other title: Complete guide to starting, running and improving your call center Online access: Contributor biographical information Publisher description Availability: Items available for loan: Central Library (1)Call number: 658.812 DAW. Log in to add tags Add to cart (remove)

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