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Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by
  • Lovelock, Christopher
  • Wirtz, Jochen
Edition: 6th ed.
Material type: Text Text
Publication details: Upper Saddle River, N.J. : Pearson/Prentice Hall,2007 2007
Online access:
Availability: Items available for loan: Central Library (1)Call number: 658.8 LOV.

Supply chain management : strategy, planning, and operation strategy, planning, and operation / Sunil Chopra, Peter Meindl. by
  • Chopra, Sunil
  • Meindl, Peter, 1970-
Edition: 2nd ed.
Material type: Text Text
Publication details: Upper Saddle River, N.J. : Prentice Hall, 2004 c2004
Online access:
Availability: Items available for loan: Central Library (1)Call number: 658.7 CHO.

Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl. by
  • Chopra, Sunil
  • Meindl, Peter, 1970-
Edition: 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Upper Saddle River, N.J. : Prentice Hall, c2007
Online access:
Availability: Items available for loan: Central Library (1)Call number: 658.7 CHO.

Measuring customer and service profitability : in the finance sector / Roger Connell by
  • Connell, Roger
Material type: Text Text
Publication details: London : Chapman & Hall, 1995. 1995
Availability: Items available for loan: Central Library (1)Call number: 658.515 CON.

Services Marketing : Managing the Service Value Chain / Manfred Bruhn and Dominck Georgi. by
  • Bruhn, Manfred
  • Georgi, Dominck
Material type: Text Text; Literary form: Not fiction
Publication details: Harlow, England ; New York : Financial Times/Prentice Hall, 2006 2006
Availability: Items available for loan: Central Library (1)Call number: 658.8 BRU. Items available for reference: Central Library: Not for loan (1)Call number: 658.8 BRU.

Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by
  • Lovelock, Christopher
  • Wirtz, Jochen
Edition: 7th ed., Global ed.
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Publication details: Harlow : Pearson Education Limited, c.2011
Availability: Items available for loan: Central Library (4)Call number: 658.8 LOV, ... Items available for reference: Central Library: Not for loan (1)Call number: 658.8 LOV.

Supply Chain Management : Strategy, Planning, and Operation / Sunil Chopra, Peter Meindl. by
  • Chopra, Sunil, 1960-
  • Meindl, Peter, 1970-
Edition: 5th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : Pearson, c2013
Availability: Items available for loan: Central Library (6)Call number: 658.7 CHO, ... Items available for reference: Central Library: Not for loan (1)Call number: 658.7 CHO. Not available: Central Library: Checked out (1).

Services marketing : integrating customer focus across the firm / Alan Wilson ... [et al.] by
  • Wilson, Alan M
Edition: 3rd European ed.
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Publication details: Berkshire : McGraw-Hill Higher Education, c.2016
Availability: Items available for loan: Central Library (1)Call number: 658.8 SER.

The call center handbook / [by Keith Dawson] by
  • Dawson, Keith [author.]
Edition: Fourth edition.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publisher: New York, NY ; Gilroy, CA : CMP Books, [2001]Copyright date: c2001
Other title:
  • Complete guide to starting, running and improving your call center
Availability: Items available for loan: Central Library (1)Call number: 658.812 DAW.

Services marketing : people, technology, strategy / Jochen Wirtz, Christopher Lovelock. by
  • Wirtz, Jochen [author.]
  • Lovelock, Christopher H [author.]
Edition: Eighth edition.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publisher: New Jersey : World Scientific, [2016]Copyright date: c2016
Availability: Items available for loan: Central Library (2)Call number: 658.8 WIR, ... Items available for reference: Central Library: Not for loan (1)Call number: 658.8 WIR.

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