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Service operations management : improving service delivery / Robert Johnston and Graham Clark. by
  • Johnston, Robert
  • Clark, Graham
Edition: 2nd ed.
Material type: Text Text
Publication details: Harlow, England ; New York : FT/Prentice Hall,2005 2005
Availability: Items available for loan: Central Library (2)Call number: 658 JOH, ...

Principles of service marketing and management / Christopher Lovelock, Lauren Wright. by
  • Lovelock, Christopher
  • Wright, Lauren
Edition: 2nd ed.
Material type: Text Text
Publication details: Upper Saddle River, N.J. : Prentice Hall/Pearson, 2002
Availability: Items available for loan: Central Library (1)Call number: 658.8 LOV.

Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by
  • Lovelock, Christopher
  • Wirtz, Jochen
Edition: 6th ed.
Material type: Text Text
Publication details: Upper Saddle River, N.J. : Pearson/Prentice Hall,2007 2007
Online access:
Availability: Items available for loan: Central Library (1)Call number: 658.8 LOV.

Managing services marketing : text and readings / John E.G. Bateson. by
  • Bateson, John E. G [author.]
Series: Dryden press series in marketing
Edition: Third edition.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publisher: Orlando, FL : The Dryden Press : Harcourt Brace College Publishers, [1995]Copyright date: c1995
Availability: Items available for loan: Central Library (2)Call number: 658.8BAT, ...

Services Marketing : Managing the Service Value Chain / Manfred Bruhn and Dominck Georgi. by
  • Bruhn, Manfred
  • Georgi, Dominck
Material type: Text Text; Literary form: Not fiction
Publication details: Harlow, England ; New York : Financial Times/Prentice Hall, 2006 2006
Availability: Items available for loan: Central Library (1)Call number: 658.8 BRU. Items available for reference: Central Library: Not for loan (1)Call number: 658.8 BRU.

Principles of Services Marketing / Adrian Palmer. by
  • Palmer, Adrian
Edition: 5th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London ; New York : McGraw-Hill, 2008 c.2008
Availability: Items available for loan: Central Library (7)Call number: 658.8 PAL, ... Items available for reference: Central Library: Not for loan (1)Call number: 658.8 PAL.

Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by
  • Lovelock, Christopher
  • Wirtz, Jochen
Edition: 7th ed., Global ed.
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Publication details: Harlow : Pearson Education Limited, c.2011
Availability: Items available for loan: Central Library (4)Call number: 658.8 LOV, ... Items available for reference: Central Library: Not for loan (1)Call number: 658.8 LOV.

Service industries in the world economy / P. W. Daniels. by
  • Daniels, P. W
Series: IBG studies in geography
Material type: Text Text; Literary form: Not fiction ; Audience: General;
Publication details: Oxford, United Kingdom ; Cambridge, United States : Blackwell, c.1993
Availability: Items available for loan: Central Library (1)Call number: 338.4 DAN.

Service management : strategy and leadership in service business / Richard Normann. by
  • Normann, Richard, 1943-
Edition: 2nd ed.
Material type: Text Text; Literary form: Not fiction ; Audience: General;
Publication details: Chichester, United Kingdom : John Wiley & Sons, c.1991
Availability: Items available for loan: Central Library (1)Call number: 658 NOR.

Services marketing : integrating customer focus across the firm / Alan Wilson ... [et al.] by
  • Wilson, Alan M
Edition: 3rd European ed.
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Publication details: Berkshire : McGraw-Hill Higher Education, c.2016
Availability: Items available for loan: Central Library (1)Call number: 658.8 SER.

The management and marketing of services / Peter Mudie and Angela Cottam. by
  • Mudie, Peter
  • Cottam, Angela
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Publication details: Oxford ; Boston : Butterworth Heinemann, 1993
Availability: Items available for loan: Central Library (1)Call number: 658 MUD.

Services marketing : people, technology, strategy / Jochen Wirtz, Christopher Lovelock. by
  • Wirtz, Jochen [author.]
  • Lovelock, Christopher H [author.]
Edition: Eighth edition.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publisher: New Jersey : World Scientific, [2016]Copyright date: c2016
Availability: Items available for loan: Central Library (2)Call number: 658.8 WIR, ... Items available for reference: Central Library: Not for loan (1)Call number: 658.8 WIR.

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