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Service management : strategy and leadership in service business / Richard Normann.

By: Material type: TextTextPublication details: Chichester, United Kingdom : John Wiley & Sons, c.1991.Edition: 2nd edDescription: xv, 185 p. : ill. ; 25 cmISBN:
  • 0471928852
  • 9780471928850
Subject(s): Genre/Form: DDC classification:
  • 658 22 NOR
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Holdings
Item type Current library Collection Call number Status Date due Barcode Item holds
Book - Borrowing Book - Borrowing Central Library First floor Donation-Gift 658 NOR (Browse shelf(Opens below)) Available 000035577
Total holds: 0

Index : p. 181-185.

Bibliography : p. 177-179.

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