TY - GEN AU - Gerzon, Mark. TI - Leading through conflict: how successful leaders transform differences into opportunities SN - 159139919X U1 - 658.4092 PY - 2006/// CY - Boston, Mass. PB - Harvard Business School,c2006. KW - Conflict management KW - Leadership N1 - Distributer: Baccah; Includes bibliographical references (p. [245]-263) and index; pt. I: Three faces of leadership. The demagogue ; The manager ; The mediator -- pt. 2: Eight tools for the leader as mediator. Integral vision ; Systems thinking ; Presence ; Inquiry ; Conscious communication ; Dialogue ; Bridging ; Innovation -- Conclusion: Transforming conflict into opportunity -- Appendix: When conflict erupts : guidelines in times of crisis; Catalogued By: Mahitab UR - http://www.loc.gov/catdir/toc/ecip062/2005030892.html ER -