TY  - BOOK
AU  - Coombs,W.Timothy
TI  - Ongoing crisis communication: planning, managing, and responding 
U1  - 658.4056 22
PY  - 2019///]
CY  - Thousand Oaks, California
PB  - SAGE Publications
KW  - Crisis management
KW  - BUEsh
KW  - Communication in management
KW  - COMAME
KW  - July2020
KW  - Reading book
N1  - Previous edition: 2015; Includes bibliographical references and index; Preface<br />Acknowledgments<br />Chapter 1. A Need for More Crisis Management Knowledge<br />   Crisis Management Defined<br />   The Initial Crisis Management Framework<br />   Outline of the Three-Stage Approach<br />   A More Advanced View: The Regenerative Model of Crisis<br />   Importance of Crisis Management<br />   Crisis Leadership: An Overlooked Resource<br />   Conclusion<br />   Discussion Questions<br />Chapter 2. Risk as the Foundation for Crisis Management and Crisis Communication<br />   Enterprise Risk Management<br />   Boyd’s OODA Loop<br />   Conclusion<br />   Discussion Questions<br />Chapter 3. The Crisis Mitigation Process: Building Crisis Resistant Organizations<br />   Observe: Finding Red Flags<br />   Orient: Collect the Information<br />   Orient: Analyze the Information<br />   Decide and Act: Take Preventive Action<br />   Evaluate the Effectiveness of the Threat Reduction<br />   Conclusion<br />   Discussion Questions<br />Chapter 4. Crisis Preparing: Part I<br />   Diagnosing Vulnerabilities<br />   Assessing Crisis Types<br />   Selecting and Training a Crisis Management Team<br />   Selecting and Training a Spokesperson<br />   Resilience: Training for All Employees<br />   Conclusion<br />   Discussion Questions<br />Chapter 5. Crisis Preparing: Part II<br />   Developing a Crisis Communication Plan<br />   Reviewing the Crisis Communication System<br />   Stakeholders and Preparation<br />   Conclusion<br />   Discussion Questions<br />Chapter 6. Recognizing Crises<br />   Selling the Crisis<br />   Crises and Information Needs<br />   Information Gathering<br />   Information Processing: The Known<br />   Information-Processing Problems<br />   Information-Processing Mechanisms<br />   Conclusion<br />   Discussion Questions<br />Chapter 7. Crisis Responding<br />   Form of the Crisis Response<br />   A Strategic Focus in Crisis Communication<br />   Content of the Crisis Response<br />   Crisis Response Strategies<br />   Follow-Up Communication<br />   Conclusion<br />   Discussion Questions<br />Chapter 8. Postcrisis Concerns<br />   Crisis Evaluation<br />   Knowledge Management: Organizational Memory and Learning<br />   Continuity of Actions<br />   Memorials and Shrines<br />   The Big Picture<br />   Conclusion<br />   Discussion Questions<br />Epilogue<br />   Musings: Taking an Evidence-Based Approach Seriously<br />   Musings: Simplicity, Complexity, and Effectiveness<br />   Musings: Time and Crises<br />   Conclusion<br />   Discussion Questions<br />Appendix: Possible Case Studies<br />References<br />Index<br />About the Author<br />
ER  -