TY  - GEN
AU  - Haddad, Farid.               
TI  - Customer Excellence HandBook: Elevate from Customer Satisfaction to Consumer Delight by Winning your Customers Minds & Hearts
U1  - 658.8 22
PY  - 2009///
CY  - Cairo
PB  - Dar Al-Fikr Al-Arabi
KW  - Marketing
KW  - Customer services
KW  - Bus
KW  - September2012
ER  -