TY  - BOOK
TI  - Success at the Enquiry Desk : : Successful enquiry answering - every time 
T2  - The Successful LIS Professional
SN  - 1856042634
U1  - 025.524 
PY  - 1997///
CY  - London : 
PB  - Library Association Pub., 1997
KW  - Reference services (Libraries)
KW  - Great Britain
N1  - Includes bibliography p.73-81 and index
ER  -