TY  - BOOK
AU  - Harris,Elaine K.
TI  - Customer Service: A Practical Approach 
SN  - 9780135109311
AV  - HF5415.5 .H2897 2010
U1  - 658.812 22
PY  - 2010///
CY  - Upper Saddle River, N.J.
PB  - Pearson Prentice Hall, 2010
KW  - Customer services
KW  - Call centers
KW  - Customer relations
N1  - Includes index
ER  -