The customer service workbook / Neville Lake & Kristin Hickey.
Material type:
TextSeries: The Sunday Times business enterprise guidePublication details: London : Kogan Page,2002 2002.Description: x, 223 p. : ill. ; 24 cm. 1 CD-ROM (3 1/2 in.)ISBN: - 0749437898
- 658.812 L1921
| Item type | Current library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
Book - Borrowing
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Central Library First floor | 658.812 LAK (Browse shelf(Opens below)) | Available | 000000015 |
Total holds: 0
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| 658.812 HAR Relationship Marketing : | 658.812 HUM Scoring points : | 658.812 KUM Managing customers for profit : | 658.812 LAK The customer service workbook / | 658.812 LUC Customer Service : | 658.812 LUC Customer service : | 658.812 LUS Service-dominant logic : |
Published in association with the Institute of Directors.
Includes bibliographical references ([p. 217]) and index.
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