The call center handbook / [by Keith Dawson]
Material type: TextPublisher: New York, NY ; Gilroy, CA : CMP Books, [2001]Copyright date: c2001Edition: Fourth editionDescription: 382 pages : illustrations ; 23 cmContent type:- text
- unmediated
- volume
- 1578200709
- 9781578200702
- Complete guide to starting, running and improving your call center
- 658.812 DAW 22
Item type | Current library | Collection | Call number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|---|
Book - Borrowing | Central Library First floor | Baccah | 658.812 DAW (Browse shelf(Opens below)) | Available | 000048979 |
Total holds: 0
Browsing Central Library shelves, Shelving location: First floor Close shelf browser (Hides shelf browser)
658.812 BAR Branded customer service : | 658.812 BAR Relationship marketing : | 658.812 BUT Customer relationship management : | 658.812 DAW The call center handbook / | 658.812 GIB The world of customer service / | 658.812 GOL CRM Automation / | 658.812 GUM Total relationship marketing : |
Includes appendices.
This is a guide to the essentials of establishing and operating an efficient call centre. It covers a range of topics including buying the right equipment and software, monitoring agents, measuring productivity and enhancing customer relationships, and explains how to run an efficient centre.
There are no comments on this title.