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The call center handbook / [by Keith Dawson]

By: Material type: TextTextPublisher: New York, NY ; Gilroy, CA : CMP Books, [2001]Copyright date: c2001Edition: Fourth editionDescription: 382 pages : illustrations ; 23 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 1578200709
  • 9781578200702
Other title:
  • Complete guide to starting, running and improving your call center
Subject(s): Genre/Form: DDC classification:
  • 658.812 DAW 22
Online resources: Summary: This is a guide to the essentials of establishing and operating an efficient call centre. It covers a range of topics including buying the right equipment and software, monitoring agents, measuring productivity and enhancing customer relationships, and explains how to run an efficient centre.
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Holdings
Item type Current library Collection Call number Status Date due Barcode Item holds
Book - Borrowing Book - Borrowing Central Library First floor Baccah 658.812 DAW (Browse shelf(Opens below)) Available 000048979
Total holds: 0

Includes appendices.

This is a guide to the essentials of establishing and operating an efficient call centre. It covers a range of topics including buying the right equipment and software, monitoring agents, measuring productivity and enhancing customer relationships, and explains how to run an efficient centre.

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