The little book of big customer satisfaction measurement / Ajit Rao, Subhash Chandra.
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TextPublication details: New Delhi : SAGE, 2012.Description: xvi, 164 p. : ill. ; 21 cmISBN: - 9788132109785 (pbk. : alk. paper)
- 658.812 RAO 22
| Item type | Current library | Collection | Call number | Vol info | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|
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Central Library First floor | Baccah | 658.812 RAO (Browse shelf(Opens below)) | 21758 | Available | 000039693 |
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| 658.812 PEE Customer relationship management / | 658.812 PEE Customer relationship management / | 658.812 PEE Customer relationship management / | 658.812 RAO The little book of big customer satisfaction measurement / | 658.812 RUS Customer Equity Management / | 658.812 RUS Customer Equity Management / | 658.812 SHA Relationship Marketing : |
Bibliography : p. 161-162.
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