The world of customer service / Pattie Gibson.
Material type:
TextPublication details: Mason, Ohio : South-Western Cengage Learning, c.2012.Edition: 3rd edDescription: ix, 210 p. : photos ; 28 cmISBN: - 9780840064240 (pbk.)
- 0840064241 (pbk.)
- 658.812 GIB 22
| Item type | Current library | Call number | Vol info | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
Book - Borrowing
|
Central Library First floor | 658.812 GIB (Browse shelf(Opens below)) | 21758 | Available | 000039682 |
Browsing Central Library shelves, Shelving location: First floor Close shelf browser (Hides shelf browser)
| 658.812 BAR Relationship marketing : | 658.812 BUT Customer relationship management : | 658.812 DAW The call center handbook / | 658.812 GIB The world of customer service / | 658.812 GOL CRM Automation / | 658.812 GUM Total relationship marketing : | 658.812 GUM Total relationship marketing : |
Glossary : p. 199-203.
Index : p. 205-210.
Includes bibliographical references.
reham yahia
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