Measuring customer and service profitability : (Record no. 7538)

MARC details
000 -LEADER
fixed length control field 00613nac a22001691u 4500
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0412631806
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.515
Item number CON
090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (OCLC)
-- 7538
-- 7538
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Connell, Roger.
245 ## - TITLE STATEMENT
Title Measuring customer and service profitability :
Remainder of title in the finance sector /
Statement of responsibility, etc Roger Connell
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc London :
Name of publisher, distributor, etc Chapman & Hall, 1995.
Date of publication, distribution, etc 1995
300 ## - PHYSICAL DESCRIPTION
Extent xii, 251p. :
Other physical details ill. ;
Dimensions 25cm.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Financial services industry
General subdivision Customer services Evaluation
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Profit
General subdivision Accounting.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Management information systems.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Item type Book - Borrowing
Call number prefix 658.515 CON
952 ## - LOCATION AND ITEM INFORMATION (KOHA)
-- 2008-01-28
Holdings
Withdrawn status Item status Damaged status Not for loan Home library Current library Shelving location Date acquired Source of acquisition Total Checkouts Full call number Barcode Date last seen Koha item type
        Central Library Central Library First floor 28/01/2008 Purchase   658.515 CON 000008921 12/02/2024 Book - Borrowing

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