MARC details
000 -LEADER |
fixed length control field |
01109cam a22003255a 4500 |
001 - CONTROL NUMBER |
control field |
016030072 |
003 - CONTROL NUMBER IDENTIFIER |
control field |
OSt |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20170328120505.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
120208s2013 nyu frb 001 0 eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9780071086967 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
007108696X |
040 ## - CATALOGING SOURCE |
Original cataloging agency |
StDuBDS |
Language of cataloging |
eng |
Transcribing agency |
StDuBDS |
Modifying agency |
EG-ScBUE |
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
Edition number |
22 |
Classification number |
658.8 |
Item number |
ZEI |
100 1# - MAIN ENTRY--PERSONAL NAME |
Personal name |
Zeithaml, Valarie A. |
9 (RLIN) |
12207 |
245 10 - TITLE STATEMENT |
Title |
Services marketing : |
Remainder of title |
integrating customer focus across the firm / |
Statement of responsibility, etc |
Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. |
250 ## - EDITION STATEMENT |
Edition statement |
6th ed., McGraw-Hill international ed. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
Place of publication, distribution, etc |
New York : |
Name of publisher, distributor, etc |
McGraw-Hill Higher Education, |
Date of publication, distribution, etc |
2013. |
300 ## - PHYSICAL DESCRIPTION |
Extent |
642 p. ; |
Dimensions |
21 cm. |
500 ## - GENERAL NOTE |
General note |
Previous ed.: Boston, Mass.; London: McGraw-Hill, 2009. |
500 ## - GENERAL NOTE |
General note |
Index : p. 622-642. |
504 ## - BIBLIOGRAPHY, ETC. NOTE |
Bibliography, etc |
Includes bibliographical references. |
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Service industries |
General subdivision |
Marketing. |
Source of heading or term |
BUEsh |
9 (RLIN) |
8370 |
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Customer services. |
Source of heading or term |
BUEsh |
9 (RLIN) |
39443 |
651 ## - SUBJECT ADDED ENTRY--GEOGRAPHIC NAME |
Source of heading or term |
BUEsh |
653 ## - INDEX TERM--UNCONTROLLED |
Resource For college |
BAEPS, Business Administration |
Arrived date list |
March2017 |
655 ## - INDEX TERM--GENRE/FORM |
Form subdivision |
Text book |
-- |
33728 |
700 1# - ADDED ENTRY--PERSONAL NAME |
Personal name |
Bitner, Mary Jo. |
9 (RLIN) |
12211 |
700 1# - ADDED ENTRY--PERSONAL NAME |
Personal name |
Gremler, Dwayne D. |
9 (RLIN) |
12212 |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Source of classification or shelving scheme |
Dewey Decimal Classification |
952 ## - LOCATION AND ITEM INFORMATION (KOHA) |
-- |
2017-03-28 |
952 ## - LOCATION AND ITEM INFORMATION (KOHA) |
-- |
2017-03-28 |
952 ## - LOCATION AND ITEM INFORMATION (KOHA) |
-- |
2017-03-28 |