Customer service : (Record no. 21253)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00785nam a22002535a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20160225143647.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 160225s2015 nyua frbd 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781259252945 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 1259252949 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | EG-ScBUE |
| Language of cataloging | eng |
| Transcribing agency | EG-ScBUE |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Edition number | 22 |
| Classification number | 658.812 |
| Item number | LUC |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| 9 (RLIN) | 12608 |
| Personal name | Lucas, Robert W. |
| 245 10 - TITLE STATEMENT | |
| Title | Customer service : |
| Remainder of title | skills for success / |
| Statement of responsibility, etc | Robert W. Lucas. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 6th ed., International ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | New York : |
| Name of publisher, distributor, etc | McGraw Hill Education, |
| Date of publication, distribution, etc | 2015. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxv, 436 p. : |
| Other physical details | ill. ; |
| Dimensions | 28 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Glossary : p. 414-422. |
| 500 ## - GENERAL NOTE | |
| General note | Index : p. 429-436. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references. |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Source of heading or term | BUEsh |
| Topical term or geographic name as entry element | Customer services. |
| 9 (RLIN) | 39443 |
| 651 ## - SUBJECT ADDED ENTRY--GEOGRAPHIC NAME | |
| Source of heading or term | BUEsh |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Resource For college | BAEPS, Business Administration |
| Arrived date list | February2016 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| 952 ## - LOCATION AND ITEM INFORMATION (KOHA) | |
| -- | 2016-02-25 |
| Withdrawn status | Item status | Source of classification or shelving scheme | Damaged status | Not for loan | Vendor | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Serial Enumeration / chronology | Total Checkouts | Total Renewals | Full call number | Barcode | Date last seen | Date last borrowed | Cost, replacement price | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Academic Bookshop | Central Library | Central Library | First floor | 25/02/2016 | Purchase | 330.00 | 4869 | 2 | 2 | 658.812 LUC | 000031735 | 12/02/2024 | 29/03/2016 | 412.50 | Book - Borrowing |