Customer Service : (Record no. 13658)

MARC details
000 -LEADER
fixed length control field 01221cam a2200301 a 4500
001 - CONTROL NUMBER
control field 15745023
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20100108083448.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 090520s2010 njua |r 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2009018902
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780135109311
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0135109310
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)ocn340961332
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
Modifying agency YDX
-- YDXCP
-- BWX
-- DLC
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number .H2897 2010
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Edition number 22
Item number HAR
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Harris, Elaine K.
9 (RLIN) 12596
245 10 - TITLE STATEMENT
Title Customer Service :
Remainder of title A Practical Approach /
Statement of responsibility, etc Elaine K. Harris.
250 ## - EDITION STATEMENT
Edition statement 5th ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Upper Saddle River, N.J. :
Name of publisher, distributor, etc Pearson Prentice Hall, 2010
Date of publication, distribution, etc c2010.
300 ## - PHYSICAL DESCRIPTION
Extent xiv, 177 p. :
Other physical details ill. ;
Dimensions 26 cm.
500 ## - GENERAL NOTE
General note Includes index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services.
9 (RLIN) 12597
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Call centers
9 (RLIN) 12595
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations
9 (RLIN) 12594
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Item type Book - Borrowing
952 ## - LOCATION AND ITEM INFORMATION (KOHA)
-- 2010-03-14
Holdings
Withdrawn status Item status Source of classification or shelving scheme Damaged status Not for loan Vendor Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Serial Enumeration / chronology Total Checkouts Total Renewals Full call number Barcode Date last seen Date last borrowed Koha item type
    Dewey Decimal Classification     Alahram Central Library Central Library First floor 14/03/2010 Purchase 199.00 302 6 18 658.812 HAR 000020187 11/06/2024 06/03/2019 Book - Borrowing