Digital governance : new technologies for improving public service and participation /

Part 1: Introduction and Overview: From Formal Bureaucracy to Digital Democracy. 1. From Centralized Government to Decentralized Results-Driven Smart Governance 2. The Transition From Electronic Government to Smart Digital Governance Part 2: Politics and Administration: Using Technology to Sustain Democracy and Improve Bureaucracy 3. From Representative to Digital Democracy: Using the Internet to Increase or Deter Citizen Participation 4. Citizen-Centric Remote Online Digital Governance 5. Cybersecurity, Privacy, and Protecting Public Records Part 3: Administration: Implementing Online Digital Governance 6. Administration and Equality of Access: Balancing Effectiveness with Political Responsiveness 7. Legislation and Regulation for Accountability and Performance Improvement 8. Applying Artificial Intelligence and Smart Technologies to Improve Performance and Results 9. Applying Digital Technologies to Improve Remote Delivery of Public Services Part 5: Globalization and Interactive Online Citizenship 10. Global Digital Governance Practices  11. Globalization, Immigration, and International Trade 12. Toward Global Citizenship and Digital Governance: Integrating Technology, Politics, and Public Administration