Branded customer service :
Barlow, Janelle,
Branded customer service : the new competitive edge / Janelle Barlow and Paul Stewart. - 1st ed. - San Francisco, CA : Berrett-Koehler,2004 2004. - xii, 259 p. : ill. ; 24 cm.
Includes bibliographical references (p. 243-2445) and index.
1576752984
2004047605
Customer services.
Business names.
Brand name products.
658.812 / B2493
Branded customer service : the new competitive edge / Janelle Barlow and Paul Stewart. - 1st ed. - San Francisco, CA : Berrett-Koehler,2004 2004. - xii, 259 p. : ill. ; 24 cm.
Includes bibliographical references (p. 243-2445) and index.
1576752984
2004047605
Customer services.
Business names.
Brand name products.
658.812 / B2493