Success at the Enquiry Desk :

Success at the Enquiry Desk : Successful enquiry answering - every time / Tim Owen - Rev. ed. - London : Library Association Pub., 1997 1997 - 84 p. ; 22 cm. - The Successful LIS Professional .

Includes bibliography p.73-81 and index

1856042634


Reference services (Libraries)--Great Britain

025.524 / OWE

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