Customer Service :
Lucas, Robert W.
Customer Service : Skills for Success / Robert W. Lucas. - 4th ed. - Boston : McGraw-Hill, 2009 c2009. - xx, 294 p. : ill. (some col.) ; 26 cm.
Includes bibliographical references (p. 288) and index.
9780071277501 (alk. paper) 0071277501
2007045960
Customer services.
Call centers
Customer relations
HF5415.5 / .L83 2009
658.812 / LUC
Customer Service : Skills for Success / Robert W. Lucas. - 4th ed. - Boston : McGraw-Hill, 2009 c2009. - xx, 294 p. : ill. (some col.) ; 26 cm.
Includes bibliographical references (p. 288) and index.
9780071277501 (alk. paper) 0071277501
2007045960
Customer services.
Call centers
Customer relations
HF5415.5 / .L83 2009
658.812 / LUC