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Customer Service :

Harris, Elaine K.

Customer Service : A Practical Approach / Elaine K. Harris. - 5th ed. - Upper Saddle River, N.J. : Pearson Prentice Hall, 2010 c2010. - xiv, 177 p. : ill. ; 26 cm.

Includes index.

ISBN: 9780135109311 0135109310

LCCN: 2009018902

Subjects--Topical Terms:
Customer services.
Call centers
Customer relations

LC Class. No.: HF5415.5 / .H2897 2010

Dewey Class. No.: 658.812 / HAR

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