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Principles of service marketing and management / Christopher Lovelock, Lauren Wright.

by Lovelock, Christopher | Wright, Lauren.

Edition: 2nd ed.Material type: book Book Publisher: Upper Saddle River, N.J. : Prentice Hall/Pearson, 2002Availability: Items available for loan: [Call number: 658.8 LOV] (1).

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Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz.

by Lovelock, Christopher | Wirtz, Jochen.

Edition: 6th ed.Material type: book Book Publisher: Upper Saddle River, N.J. : Pearson/Prentice Hall,2007 2007Online access: Table of contents only Availability: No items available Checked out (1).

Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz.

by Lovelock, Christopher | Wirtz, Jochen.

Edition: 7th ed., Global ed.Material type: book Book; Literary form: Not fiction ; Audience: Specialized; Publisher: Harlow : Pearson Education Limited, c.2011Availability: Items available for loan: [Call number: 658.8 LOV] (3). Items available for reference: [Call number: 658.8 LOV] (1).
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