Branded customer service : the new competitive edge / Janelle Barlow and Paul Stewart.

By: Barlow, Janelle
Contributor(s): Stewart, Paul, 1966-
Material type: TextTextPublisher: San Francisco, CA : Berrett-Koehler,2004 2004Edition: 1st edDescription: xii, 259 p. : ill. ; 24 cmISBN: 1576752984Subject(s): Customer services | Business names | Brand name productsDDC classification: 658.812
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Item type Current location Collection Call number Status Date due Barcode Item holds
Book - Borrowing Book - Borrowing Central Library
First floor
658.812 BAR (Browse shelf) Available 000001661
Total holds: 0

Includes bibliographical references (p. 243-2445) and index.

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