Communicating professionally : a how-to-do-it manual / Catherine Sheldrick Ross & Kirsti Nilsen.
Contributor(s): Nilsen, Kirsti.Material type: BookSeries: How-to-do-it manuals for librarians.Publisher: Chicago : Neal-Schuman / the American Library Associationm, c.2013Edition: 3rd ed.Description: xxiii, 445 p. : ill. ; 28 cm.ISBN: 9781555709082 (alk. paper).Other title: Communicating professionally : a how-to-do-it manual for librarians.Subject(s): Communication in library administration -- United States | Communication in library science -- United States | Library records -- United States | Library science -- United States -- Authorship | | Generalities October2016Genre/Form: -- Reading bookDDC classification: 020.14
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|Book - Borrowing||Central Library Lower Floor||Baccah||020.14 ROS (Browse shelf)||Available||000034437|
Includes bibliographical references and index.
Nonverbal behavior -- Listening -- Speaking -- Writing -- Integration : putting it all together -- Applications : speaking one-to-one -- Applications : working in groups -- Making presentations -- Producing texts -- Training others in communication skills.
This updated and expanded version of the training guide Booklist called "one of the most valuable professional publications to come off the presses in a long time" is completely revised with new sections outlining the opportunities offered by contemporary communication media. This third edition incorporates updated and expanded references with more resource information on cross-cultural communication, including new applications of communication principles and the latest research-based material on communication in general. Ross, together with new co-author Nilsen, has maintained and updated sections on Mastering individual skills, Sensitivity to cultural, ethnic, and linguistic issues, Communicating with current technology using presentation software Practical tips and skills training exercises, examples of common library situations, interesting research facts, a special section on support staff, and references to other sources are listed throughout this practical guide.