Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen.
By: Stone, Douglas.
Contributor(s): Heen, Sheila | Patton, Bruce.Material type: BookPublisher: New York : The Penguin Group, c.2010Edition: 10th anniversary ed., [2nd ed.].Description: xxxiii, 311 p. : ill. ; 20 cm.ISBN: 0143118447 (pbk.) ; 9780143118442 (pbk.) .Subject(s): Interpersonal communication | Interpersonal communication -- Case studies | Communication | Interpersonal relations | | BAEPS, Business Administration February2016 Best SellersDDC classification: 158.2
|Item type||Current location||Collection||Call number||Vol info||Status||Date due||Barcode||Item holds|
|Book - Borrowing||Central Library Lower Floor||Baccah||158.2 STO (Browse shelf)||22696||Checked out||27/10/2018||000038892|
"With a foreword by Roger Fisher"--Cover.
"Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover.
Originally published in the U.S.A. by Viking Penguin, 1999.
Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations.
From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.