Services marketing : (Record no. 24552)

000 -LEADER
fixed length control field 01109cam a22003255a 4500
001 - CONTROL NUMBER
control field 016030072
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20170328120505.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 120208s2013 nyu frb 001 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780071086967
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 007108696X
040 ## - CATALOGING SOURCE
Original cataloging agency StDuBDS
Language of cataloging eng
Transcribing agency StDuBDS
Modifying agency EG-ScBUE
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Edition number 22
Classification number 658.8
Item number ZEI
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Zeithaml, Valarie A.
9 (RLIN) 12207
245 10 - TITLE STATEMENT
Title Services marketing :
Remainder of title integrating customer focus across the firm /
Statement of responsibility, etc Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.
250 ## - EDITION STATEMENT
Edition statement 6th ed., McGraw-Hill international ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New York :
Name of publisher, distributor, etc McGraw-Hill Higher Education,
Date of publication, distribution, etc 2013.
300 ## - PHYSICAL DESCRIPTION
Extent 642 p. ;
Dimensions 21 cm.
500 ## - GENERAL NOTE
General note Previous ed.: Boston, Mass.; London: McGraw-Hill, 2009.
500 ## - GENERAL NOTE
General note Index : p. 622-642.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references.
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Service industries
General subdivision Marketing.
Source of heading or term BUEsh
9 (RLIN) 8370
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services.
Source of heading or term BUEsh
9 (RLIN) 39443
651 ## - SUBJECT ADDED ENTRY--GEOGRAPHIC NAME
Source of heading or term BUEsh
653 ## - INDEX TERM--UNCONTROLLED
Resource For college Business, Business Administration
Arrived date list March2017
655 ## - INDEX TERM--GENRE/FORM
Form subdivision Text book
-- 33728
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Bitner, Mary Jo.
9 (RLIN) 12211
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Gremler, Dwayne D.
9 (RLIN) 12212
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
952 ## - LOCATION AND ITEM INFORMATION (KOHA)
-- 2017-03-28
952 ## - LOCATION AND ITEM INFORMATION (KOHA)
-- 2017-03-28
952 ## - LOCATION AND ITEM INFORMATION (KOHA)
-- 2017-03-28
952 ## - LOCATION AND ITEM INFORMATION (KOHA)
-- 2017-03-28
Holdings
Withdrawn status Item status Source of classification or shelving scheme Damaged status Not for loan Vendor Permanent location Current location Shelving location Date acquired Source of acquisition Full call number Barcode Date last seen Koha item type Total Checkouts Date last borrowed Total Renewals Checked out
          Baccah Central Library Central Library First floor 2017-03-28 Purchase 658.8 ZEI 000041509 2018-09-17 Book - (Non borrowing)        
          Baccah Central Library Central Library First floor 2017-03-28 Purchase 658.8 ZEI 000041510 2019-03-20 Book - Borrowing 1 2019-03-10    
          Baccah Central Library Central Library First floor 2017-03-28 Purchase 658.8 ZEI 000041511 2019-03-25 Book - Borrowing 6 2019-03-18 3  
          Baccah Central Library Central Library First floor 2017-03-28 Purchase 658.8 ZEI 000041512 2018-03-07 Book - Borrowing 1 2018-03-07 1 2019-03-05
          Baccah Central Library Central Library First floor 2017-03-28 Purchase 658.8 ZEI 000041513 2017-04-26 Book - Borrowing 1 2017-04-26 8 2019-06-17

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